Where's the Bus App

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Where's the Bus

Austin ISD Transportation offers the WheresTheBus app to provide families with timely information about the location of each child’s bus, including when it will arrive at their stop.

The app is free to AISD families whose children ride the bus. The app is available on any device with Internet access (smartphone, tablet, personal computer, iPod)—and takes less than five minutes to install.

At AISD, our award-winning transportation team is committed to providing families with the best service. For any questions about bus transportation, please call 512-414-0238. 

To Sign Up

  1. Go to https://portal.austinisd.org. Log into your AISD Portal account. If you don’t have an account, select ‘Click here to create your parent account’. You will not be able to access Where's the Bus without a AISD Portal  account.
    Note: For assistance setting up your account, please contact the Parent Technology Support Help Line at 512-414-9187.
  2. Use the search bar at the top of the page, or just start typing to search for the WheresTheBus application. To launch, click on the bus icon.
  3. A new tab will open showing the ETA, bus location, school location and home location.
  4. You can access WheresTheBus through the AISD Portal or through the app.

To Install the Where's the Bus App

  1. Download the app from the App Store (iOS/Apple) or Google Play (Android). When you open the app, you will be asked if your child rides an Austin ISD bus. Select "Yes."
  2. After logging in using your AISD Portal credentials, you will be able to access bus arrival information. You will not be able to access Where's the Bus without an AISD Portal account.
  3. Once your credentials are validated, you will receive real-time bus arrival information as soon as you open the app (no login required / one touch access). For technical issues, please call 512-414-8324 (HELP)  (from an AISD phone dial ext. 48324) .

Where's the Bus Screen Overview

  • Arrival Status: Estimated time of arrival (ETA) is displayed when bus arrival time can be predicted. When a prediction is unavailable (“no eta”), use the bus location and distance from your stop.
  • Last Message: “Current” is displayed when bus data has been received in the last minute. If updates are not received, the bus is likely stopped at a school or layover or inactive (no messages in the last 15 minutes).
  • Your House: Represented by home icon.
  • Your School: Represented by school icon.
  • Your Bus Stop: represented by stop sign icon.
  • 10-minute Marker: Location when the bus is 10 minutes away.
  • Bus Location & Distance: Represented by bus icon and distance.
  • Bus #: Click on the bus number to switch between buses, if multiple.
  • Substitute buses: If bus 1400 were subbing for bus 1423, for example, it would be displayed as 1423(1400).