Your Well-Being is Our Priority

Austin ISD is committed to investing in the health and well-being of its greatest assets—its employees.

As part of this commitment, the district offers a comprehensive and competitive benefits package to our employees and their families so that they are empowered to live healthy, balanced and fulfilling lives. 



The key to healthy living is understanding and taking control of your own health. Get started today by learning about the many benefits available to you at AISD! 

If you have a question or concern, you can count on support from knowledgeable and helpful benefits staff members. Please call the AISD Benefits Information Line at 512-414-2297, from 7:45 a.m. to 4:45 p.m. Monday through Friday.

To update or change your enrollment mid-year because of a qualifying event such as a marriage, birth, death, change in employee status for you, your spouse or dependents, log in to austinisdbenefits.com and select the "Make a Change to My Benefits" button. 

If you need assistance with the event or have questions about the documentation requirements, please contact the AISD Employee Benefits Office at 512-414-2297. All enrollment or enrollment changes must be completed within 31 days of a qualifying event. 

A qualifying life event is an increase or decrease in dependents or a change in immediate family’s insurance eligibility status. QLEs must be submitted within 31 calendar days of the qualifying event date.

Qualifying Event

Supporting Documentation

Dependent Documentation

Marriage

Marriage license

Birth certificates are required if adding spouse’s children as dependents.

Death

Death certificate

No additional documentation required.

Divorce

Certified copy of divorce decree

Birth certificates are required if adding children not currently enrolled in benefits.

Adoption

  • Placement for adoption paperwork or

  • Legal documentation of the adoption

No additional documentation required.

Birth

  • Birth certificate or

  • Verification of birth facts issued by hospital

No additional documentation required.

Change of spouse employment

Proof of enrollment or termination of benefit coverage from spouse’s employer. Proof must contain effective or termination dates of coverage, type of coverage (medical, dental, vision), and the names of the dependents affected.

  • Adding spouse – Marriage license and a bill under spouse’s name or first page of current year’s tax return

  • Adding children – Birth certificate or first page of current year’s tax return

Loss or gain of coverage

Other than employment change

Voluntary cancellation of COBRA is not an event.

Proof of enrollment or termination of benefit coverage, e.g., Medicare or Medicaid. Proof must contain effective or termination dates of coverage, type of coverage (medical, dental, vision), and the names of the dependents affected.

  • Adding spouse – Marriage license and a bill under spouse’s name or first page of current year’s tax return

  • Adding children – Birth certificate or first page of current year’s tax return

Leave of absence or return from inactive status

  • HR status updates – internal documentation
 

 

 
BENEFIT VENDOR PHONE NUMBER WEBSITE

Medical

BlueCross BlueShield of Texas -
Policy # 392418
866-231-5581 www.bcbstx.com
Pharmacy BlueCross BlueShield of Texas -
Policy # 392418
833-715-0942 www.MyPrime.com
Telehealth Virtual Visits MDLive 888-680-8646 www.MDLIVE.com/bcbstx
Dental Cigna - Policy # 3346339 800-Cigna24 www.myCigna.com
Vision Community Eye Care (CEC) - Policy # AUSTNISD01 888-254-4290 www.cecvision.com
Life & AD&D, Short-Term and Long-Term Disability Sun Life Financial: #911763  800-247-6875
Claims:
877-932-7287

ww.sunlife.com/us

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) HSA Bank 833-223-5604 myaccounts.hsabank.com
Voluntary Benefits:
Accident
Critical Illness
Hospital Indemnity
MetLife
Accident Policy: #530206
Cancer, Critical Illness &
Hospital Indemnity Policy: #530206
800-638-5433 www.metlife.com
Employee Assistant Program (EAP) Revive 833-777-6545 www.reviveeap.com
Teacher Retirement System TRS 800-223-8778 www.trs.texas.gov
403B/457B Plans Trusted Capital Group 800-943-9179 www.tcgservices.com/enroll
Pet Insurance Spot Pet Insurance 800-905-1595 www.spotpet.link/austinisd

 


Contact the Benefits & Leave Office

512-414-2297 • benefits@austinisd.orgleaveoffice@austinisd.org